Frequently Asked Questions
What if I can't find an item?
If you are unable to find a product online but think we carry it, add a note in the Instructions box when you checkout. Enter as much information about the product as possible and we will make our best attempt to find it for you. Most of our Deli foods aren’t available online yet.
Can I add special instructions for items?
Yes! Do you need avocados ripe for guacamole today? You can add special instructions to any item in your shopping cart from the Shopping Cart page. There is also an option to put instructions for the entire order as well, such as ‘Please don't put the produce in plastic bags’.
Can you guarantee I will receive everything I ordered?
We try our best to make sure our inventory is up to date, but occasionally information can be incorrect. Also items can sell out from the time you placed your order to the time we prepare it for you. So occasionally an item you order might become "out of stock" and will not be added to your order. If you've selected "allow substitutions" for your order we will do our best to provide the next best available option.
How do substitutions work?
By default we do not substitute items. From the Shopping Cart page you may select ‘Allow Substitutions' for any specific items or select "Allow All Substitutions." Selecting this lets our staff know that you’ll accept a similar item if the original item you selected is unavailable when we prepare your order for you. You will be charged the price of the substitute item. We carry a lot of unique products and thus not all items will have a suitable substitute.
Does Country Aire deliver?
At the moment we only accept orders for in-store and curbside pick-up.
Is there an order minimum I need to meet?
There is a $35 order minimum for all online grocery orders.
How far in advance can I place an order for pick-up?
Orders can be placed up to ten days in advance.
What about beer, wine, & spirits?
Our alcohol department is currently not available for purchase online.
How do I know if an item is on sale?
Sale items will have a line through the original price with the sale price below. They will also show the savings amount on a green banner on the item photo.
Can I change the date/time of pickup for an order I have already placed?
Please give us a call at (360) 452-7175 if you need to change the date or time of pickup for an order you’ve already placed. If it’s for a later date or time than your original order this will be no problem. If it’s for an earlier date or time, we will do our best to accommodate this change but we may not be able to process the order earlier than your originally selected date & time.
Can I review my order once it’s been placed?
You will receive a confirmation email when you place your order that includes a list of everything you ordered. Additionally, you can log in to your account and select ‘Past Orders’. Here you can see an order you just placed as well as any previous orders. You can also easily duplicate a past order from this menu as well. If you realize you forgot an item just give us a call at (360) 452-7175 and we’ll add it to the order.
Can I save an order I haven’t finished yet?
Yes. Once you have logged into your account, any item you put in your cart will remain there until you checkout or remove the item. If you place items into your cart but have not signed into your account, items in your cart will not be saved.
How do I add an item to an order I already placed?
Just give us a call at (360) 452-7175 and we’ll gladly add that item onto the order for you if we can.
How can I cancel an order I’ve placed?
Please call us if you need to cancel your order. The 7.99 order fee will not be refunded.
What if I need to return a product from my order?
Returns will be handled the same as any purchase from Country Aire. Bring your receipt to our Customer Service desk within thirty (30) days for approval and we’ll credit the item back to the original payment form if the return is valid.
I received the wrong product. What should I do?
Our staff will do their best to make sure you get exactly what you ask for, but we’re human and mistakes can happen. Call us at (360) 452-7175 or email us. We’ll credit you back for the wrong product and have the right product ready for you at the store.
What about bag fees?
If available, we will pack your order in free boxes. If you prefer paper bags, there is a 15¢ fee for each paper bag that will be added on to your order. By default we will pack all items in the best available bags or containers unless you have specific instructions.
Billing, Payment & Pricing
What if the amount charged to my credit card is wrong?
Contact us at email us or by calling (360) 452-7175 and we’ll gladly correct any billing issues. Please keep in mind that the order total shown online when you place the order is an estimate and often varies from the amount charged when the transaction is finalized on pickup day.
What if I would like to change my account information?
When you sign in to your account, select the ‘Profile’ tab. From here you can update your contact information. You can also edit/delete your payment information from the ‘Wallet’ tab.
Is there a fee for ordering online?
Yes, there is a $7.99 fee for all grocery orders.
Can I pay for my order with a gift card?
Our current online ordering system does not allow for payment with a gift card for gift card security purposes.
Do you have weekly specials?
We have weekly and monthly specials. Our weekly sales begin on Wednesdays and end the following Tuesday. Our monthly sales will begin on a Wednesday and last for 4-5 weeks, ending on a Tuesday. You will always get the sale price of an item at the time of pickup. This may be different from when you placed the order.
Do you accept coupons for online orders?
Let us know in advance you have coupons and we will apply them at time of pick up. You will need to provide the coupon in person when you pick up your order.
Do you accept Valpak for online orders?
Let us know in advance you'd like to use your valpak and we will apply it at time of pick up. You will need to provide the Valpak in person when you pick up your order.
How is the tax for my order determined?
Online orders are taxed exactly the same as if you were shopping in the store.
Is my credit card information safe?
Your credit card information is never stored with Country Aire and is never shared with any other parties. Card data input is replaced with an irreversible token in our system that has no value and all cardholder information is encrypted by the credit card processor.
You will always receive the price of an item based on your pickup date.
If an item is not on sale when you order but is on sale on your pickup date, you pay the sale price.
If in item is on sale when you order but not on sale on your pickup date, you pay the regular price.
For weighed items the amount you pay will be finalized when we process your order on your pickup date. This may vary slightly from the weight you selected originally.
Buy One, Get One Free
If an item is marked ‘Buy One, Get One Free’, you must add two of the item to your cart to receive the second item free.
This is still a very new process for us so we welcome your feedback! If you have any feedback or suggestions please email us.